Returns & Exchanges

 

SENSATION – Cancellation & Exchange Policy

Thank you for shopping with SENSATION!
We truly value your trust in our brand. While we do not offer refunds, we provide an exchange option under the following terms and conditions.

1. Cancellations

  • Orders can only be cancelled before they are dispatched.

  • Once an order has been shipped, it will be subject to our exchange policy.

2. Exchanges

  • You may exchange your item for a different size within 24 hours of purchase.

  • Items must be:

    • Unworn

    • Unwashed

    • In original condition with all tags attached

  • A processing fee of PKR 500 will apply to all returned or exchanged items to cover handling and restocking.

3. Refunds

  • We do not offer refunds on any purchases at this time.

4. Return Shipping

  • Customers are responsible for the shipping cost when sending an item back for exchange.

  • We recommend using a trackable shipping method with insurance for safe delivery.

5. Important Considerations

  • Please try on items carefully before removing any tags.

  • If unsure about sizing, please contact us before placing your order.

  • We reserve the right to decline exchanges if the product does not meet our condition requirements.

SENSATION
"We sell what we show – genuine, authentic, real."