Collete Heels
- "Order with confidence. If it's not right โ return it within 7 days. No questions. No forms. No hassle."
SHIPPING & DELIVERY
Cash on Delivery โ pay when your order arrives. No advance payment required.
Delivery in 2โ4 business days across major cities. Remote areas may take up to 6 days.
SENSATION PAKISTAN โ RETURN POLICY
We trust you. Returns are simple.
At Sensation Pakistan, we want you to love what you ordered. If something isn't right โ no problem. Here's how it works.
7-Day Return Window
You have 7 days from the date of delivery to return your order. No explanations needed. No lengthy process. Just reach out and we'll handle the rest.
How to Return
Simply WhatsApp us atย 0335-8243868 within 7 days of receiving your order. Tell us your order number. We'll guide you through the rest.
Condition of Return
Items must be unworn outdoors. Indoor try-on is completely fine โ that's what the 7 days are for. Shoes should be returned in their original box.
Return Shipping
Return courier charges are covered by the customer. We recommend using PostEx or TCS for a safe return.
Refunds
Once we receive and inspect your return, your refund will be processed within 3โ5 business days via bank transfer or store credit โ your choice.
Exchanges
Want a different size or color instead? We'll arrange an exchange within the same 7-day window, subject to stock availability.
What Cannot Be Returned
Items that show signs of outdoor wear or damage after delivery are not eligible for return. Sale items marked "Final Sale" are also non-returnable.
Still Have Questions?
WhatsApp us directly at 0335-8243868. A real person will respond โ not a bot, not a form.
Sensation Pakistan โ sensationfootwear.com
CONTACT US
We're here to help. Send us an email and we'll get back to you within 1 business day.
๐ง sensationfootwearpk@gmail.com
Available 9 AM โ 5 PM, Monday to Saturday.
For urgent queries โ wrong item, delivery issues, or time-sensitive exchanges:
๐ฒ 0335-8243868
Available 9 AM โ 5 PM, Monday to Saturday.
Location
๐ Karachi, Pakistan
We do not have a walk-in store. All orders are placed online and delivered to your door via Cash on Delivery.
Common queries we can help with:
- Where is my order?
- I want to exchange my size
- I received the wrong item
- I want to return my order
- Help choosing the right size
For size guidance, visit our Size Chart โ
For returns and exchanges, visit our Returns Policy โ
